Support

Check out our tutorials, as they will answer most of your questions, or fill out the form to the left and we'll get back to you as soon as is humanly possible.  Our regular support hours are 8:30am to 5:30pm Monday through Friday.  However, we always are monitoring our system and have support on call, and respond to (true) emergencies.  No, we don't consider you forgetting to update your site 5 minutes before it is supposed to go live our emergency, but we love you still.

Below is our support blog where we talk about common questions that we get asked and where we talk about new functionality as it becomes available.

 

 

 

Support Blog!

How To Create Anchors Within Your Site

By RealCove
Apr 15, 2013

Below is a video tutorial of how to create anchors within text boxes of your site, and also how to create anchors from one page to another...

More SEO Tidbits

By RealCove
Apr 01, 2013

People like to think about getting organic search results because they are free.  The truth of the matter is they aren't free, you are spending time and resources getting your site where it needs to be.  Even more frustrating at times can be what seems to be an ever shifting landscape when it comes to getting found.

As mentioned, we built RealCove from the ground up with search engines in mind.  What this means is we try to build in some basic tools to make it as easy as possible for search engines to find, decipher and value the content on your site.  That works pretty well.  However, all along we've encouraged people to try to make their site the best it can be by providing the best content, originated from the site as frequently as possible.  People who do this typically see a lot of success.  Fortunately, this advice has held true to the changes to various search algorithms, and now with Google and Bing putting a premium on this original, relevant, fresh content, and less so on linkbacks, it is important to understand the new rules of the game.

Forbes published an article recently that outlines the basics pretty well.  I'd advise reading it:  With SEO Linking Strategies, Gaming the System is So Last Decade.  Forbes.com 3/29/2013.

Some interesting points of note that every business person should know:

1. Sites that link to your site that don't have any relevance to your content can detract from your SEO efforts

2. Avoid keyword stuffing, meaning putting to many of your target keywords in your content.  Instead write naturally, keep the end user in mind.

3. Search engines still like regularly updated content.

4. Links from relevant sites to your content is ideal.  If you are a Realtor, have other real estate networks link to you, if you are a CPA, the same.  If you are a digital publishing platform developer... well nobody likes you.

How to post to your blog from your phone

By RealCove
Mar 12, 2013

20130312-142545.jpg So check this out. I am publishing a photo and presumably could do video I just took from my phone to my integrated Wordpress blog.

Wordpress has made a pretty slick app for the iPhone and presumably for the android phones.

Download the app and set it up for a hosted Wordpress site. Make sure you put in the correct URL, which for you would be http://blogs.realcove.com/yourblognamehere . You can find the name to your hidden blog by clicking the Visit Site link on the dropdown under your blog name on the top right. Then enter your username and password and voila.

Once the app is on your phone you can create new posts, upload silly videos and do other important bloggy type stuff.

My thumbs are tired from typing on my phone, so you are going to have to work the rest out while I claim workers comp for nerve damage.

Also all spelling and grammatical errors and typos are purely the fault of my phone and the cursed autocorrect.

It would appear that there is some formatting wonkiness that Wordpress still needs to work out, but a nice feature in a pinch.

Yeah, my thumbs really hurt now.

Ow.

How To Add a Youtube Video to Your Site

By RealCove
Mar 07, 2013

If your having trouble viewing the above video please click here http://www.youtube.com/watch?v=ytsKWqbIqXI&feature=youtu.be

Some Easy SEO tips for your RealCove Site

By RealCove
Mar 06, 2013

As we've mentioned before, unlike most website builders and content management systems, RealCove was built from the ground up with search engines in mind.  That means clean code that is easy for search engines to understand, and other tools built in that make it easy to be found.  We've found that people who follow some of these easy tips typically jump up in the search engines.

1. Content is king, still - Having fresh and relevant content on your site is probably the most important thing that you can do to be found.  Google and other search engines now put a premium on this.  Consider incorporating a blog on your site (yes we have a blog app - such as what you are looking at now) and updating that regularly.  It doesn't need to be a thesis, quick and relevant updates can get you a long way.

2. Update your meta information - You can set a meta title, keywords and description for your site globally in the admin backend.  However, you really need to customize those for each page.  You can do this by clicking on the Page Settings tab at the top of the builder and adding a custom title, keywords and descriptions.  Remember to not overload these areas with information.  The meta title appears as the link on search engines and the description below that link.  Consider using descriptive but non-promotional type descriptions that would compel a searcher to click on your link.  4-8 keywords or keyphrases, separated by commas is the max you will want to do.

3. Follow the inverse pyramid style to compose a page - In  news article, they put the most important information at the start, and least important info at the end.  Google works the same way, so make sure your important content is at the top of your page.

4. Make sure to add descriptor tags to all images you add - When you upload a photo, make sure to add an 'alt' or 'title' tag to each image.  This can be done in the text and image editor uploader as you add your photos.  The 'alt' tag field is on the first tab when you upload an image, the title tag is on the 'advanced' tab.  Put a concise description of what the image actually is.

5. Integrate Social Networks into your site - We have some easy to use social media apps, but make sure to link to your Facebook pages, Twitter account, Pintrest and Google + pages.  Google has also put a premium on Google Authorship, which you can read more about here.  Simply adding the Google Authorship link to the footer of your site will go a very long way.

6. Link backs - What was once the holy grail of SEO has become less so as Google and other have put more of a premium on fresh relevant content, however that doesn't mean it should be dismissed.  Avoid link farms and services that offer linkbacks, but consider working with other sites to link to yours.  The better and more respected the site, the better... wasting time on unknown sites out there isn't advisable, but if an industry leading site is willing to link to yours, do it.  Also consider trade organizations, popular blogs and other resources to link back.

7. Google Webmaster Tools - Submit your sitemap (which can be found at yourdomain.com/sitemap.php) to Google Webmasters Tools. 

8. Local Search - A typically free and easy way to move up in search is to add your business to the Local Search component of Google, Bing, Yahoo, etc.  The better you fill out your profile the better it will work.  Typically you go to their local page, find your business if it is there, or add a new one.  They will then either call you or send you a postcard to verify you are legit.

9. Do some keyword research and incorporate it in your content - Google's keyword tools are a great way to find out what terms are being searched to help you create a strategy.  Start by searching what you think is a popular term, you might be surprised by what you find.  It will show you how often keywords are search for, and also may suggest other relevant terms.  If you are trying for very competitive keywords, you might consider going after some other lower hanging fruit.  For example, maybe you want to be found for 'Texas Insurance Agent', and find that there are a ton of people competing for top billing there.  However, something like 'Austin life insurance' agent might be easier to crack the top 10.  Look for specific and relevant searches that apply to you, but also make sure it is something people are searching.  'Austin annuities' may not be searched at all.

10. Keep it organized - Name pages things that match search phrases, but keep the content organized and concise.  Filling up pages with pointless information and stuffed with keywords will not only give your users a bad experience, but it will also potentially hurt your search results.

11. Don't forget your users - It is a tough balance, but make sure your site works well for people actually using it, versus what works best for search engines.

12. Finally don't forget to promote yourself - send your site to your customers, friends and relatives and encourage them to use their site.  You will often get more traction being proactive versus passive.

These are some very basic things you can do, but should help you get a start at getting found online.

Photo editing and making your site better!

By RealCove
Mar 01, 2013

One of the biggest questions that our clients have after their site is live is "Whats the best way from me to edit my photos to add into the site?" They know that making sure they are "web ready" images is very important, but they aren't sure how to do the editing, or what program to use. Now, we've all heard of programs like Photoshop that can do that for you, but who has hundreds of dollars to spend on a program, or hours to spend learning how to use the program?! So, we've found this awesome website that does almost everything Photoshop can, and get this... FOR FREE!!!!  The site is http://pixlr.com/editor/  and it does almost everything Photoshop can! The cropping tool is great, because you can set the exact dimensions you need for your site images. Then, when you save the image, they will automatically save to 72 resolution (which is what you need for the site).

We hope this little tip will help, but like always, if you have any questions about this just let us know!

support@realcove.com

Adding Google Analytics to Your Website

By RealCove
Mar 01, 2013

Below is a quick video tutorials of how to add Google Analytics to your Realcove website. Its super easy to do and will become a great asset to building and growing your site and your business!

Click here to watch the Video

How to add a YouTube video to your blog

By RealCove
Mar 01, 2013

We've been asked in the past what is the best way to add in a youtube.com video to your blog, and also adding it in correctly so that it pulls into your site correcty too. Well, its super easy to do and below are the instructions....

1. All you have to do (rather than using the red play button up above) is just click at the bottom of the text of your post (or wherever you would like the video to go)

2. Then just put in the "code/link" like this -   [youtube=http://www...........yourlinkhere]

3. Then when you have new links to put in just replace the http stuff.

Adding or Editing a Header or Footer to your site

By RealCove
Mar 01, 2013

So, way back in the olden days at RealCove you really didn't have a lot of options when it came to headers or footers.  You could add a photo, and maybe a few lines of text, but that was it.  No weather icon, no links to facebook, no dancing macaroni... nothing.   But then we evolved past that, and made it so you can customize your header and footer to do whatever fool thing you want it to do.  Here is how:

When in the website builder, go to the 'Standalone Pages' tab and then add either a page named 'Header' or 'Footer' depending on what you want to add.  Then go to that page you just created, and start adding apps to that page.  As the site refreshes you'll note that what you've added to that page will also show up in the footer (if that is what you are editing) like so:

Please note that your header and footer will appear on each page of your site, so this is stuff, like a site map, or a masthead that you'll want throughout your site.

 

Want to open something on your site but not have your visitor leave?

By RealCove
Mar 01, 2013

Sometimes you want to link to something to your site, but you don't want people to leave your site and you have a few options in the RealCove website builder.  One is to use the 'Frame around another site' app, which adds an iframe window to your site.  However, this is often not optimal for a variety of usability and formatting issues.

That is why we have given you a option that goes under a number of different names in 'tha biz.'  Modal windows, lightbox windows, colorbox windows.  Here at RealCove we call them colorbox windows.  What this does is open a little embedded popup window over the top of your site, but keeps them within your site, like so:

The way to do this is to add a link in the 'Text and Image Editor' app, by highlighting the text you want to link and clicking the ever-intuitive 'link' app.  Add the link of the site you want to go to and then click on the 'advanced' tab and add 'iframe_window' (with no quotation marks) in the 'Stylesheet Classes' field, like so.

Click 'OK' and 'Save' and it will now pop a window that is 95% the height and width of your screen.  Pretty handy, eh?

Now, you may want to specify the width and height of the window and this can be done too.  However, it does get a little tricky, so make sure you are comfortable doing this first.

How you do this, is open the text and image editor app, click on the 'Source' button in the top left which will show you the HTML code of that particular app.  Read through the gibberish until you find your link, and then add within the <a href= tag, cb_width="yourwidthhere" and cb_height="yourheighthere" with you putting in the dimensions in percentages (%) or pixels  (px) or whatever web measurement you want to use.  Here is an example of what it would look like:

I've highlighted the code, but you'll notice your iframe_window class is also in there.  So in this example, the code would look like this:

<a href="http://yoursiteyouarelinkingtoo.com" class="iframe_window" cb_width="500px" cb_height="400px"> Your link name here </a>

Hope that sufficiently scares you off.  If you need help with this feel free to contact our support and they can do it for you, or walk you through it.

Adding a Favicon to your site

By RealCove
Mar 01, 2013

Don't you love it when nerds name something?  I think of that each time I hear the term favicon or emoticons.  So you may be wondering what a favicon is?  It is the little icon that appears in the tab of the page your are on.  Here is a screen grab.

That little blue gear is a favicon, and helps make it easier to identify your site amidst a sea of 100 tabs.

To do this, we recommend that you create a gif or png that is 128 x 128 pixels, and save it with the name of 'favicon.ico'.  Yup, that is right, not .gif, or .png... .ico.

Then when you are in the site builder, go to the 'Assets' tab, select the 'Images' folder and upload your favicon.ico into there.

That is it!  After that your new favicon will be there to impress the world, nerd or non-nerd alike.

Designing CSS for IE & mobile devices

By RealCove
Feb 27, 2013

Ever built a site that looked and worked amazingly in Chrome and Firefox only to open it in IE or a mobile device and see the whole thing blow up.

We feel your frustration, that is why we enhanced the HTML to show specific information about your browser environment to help you elegantly deal with fallout from the browser war.

If you look at your site source code you'll see that we've embedded very descriptive classes into the HTML tag.  You'll see classes like; ie9 and w-1900 just to name a few.  Each of these classes represent detail about your browser, it's dimensions, what it supports etc.  This allows you to design your CSS with browser and device specific definitions that is clean and won't conflict with different browser types.

For example, if you wanted to set a different body width for IE users simply create a css definition like so:

html.ie body {

width:400px;

}

We hope you find this feature as helpful as we have.  Consider it a nice little bonus because it's been so nice working with you.

Dock a widget to the edge of the screen.

By RealCove
Feb 26, 2013

Ever wanted to add a widget to the edge of your screen and make it collapsible?   It's a neat new feature we've added to our widgets.

This is a sample of how a "Docked Widget" would look:

Changing your widget to a docked widget is easy, just open your widget settings and pick which edge you want to dock your widget to.

If you do not see the option "Dock App To Edge" send us a quick email, we'll add it for you.  Most widgets already have this feature but we're happy to add it to other apps.

 

 

 

 

 

Adding a Sitemap to Your Google Webmasters Account

By RealCove
Feb 25, 2013

Its really simple to add a sitemap to your Google Webmasters Website account. Below is a list of instructions on how to do it.....

1. After logging in and selecting the website account you would like to attach the site map too, in the left hand column click "Optimization"

2. Then click "Sitemaps"

3. Then in on the right hand side of the page click the red button called "Add/Test Sitemap"

4. In the pop-up window that appears in the text box just type  sitemap.php

5. Click Submit Sitemap

6. Refresh your page and you'll see the new site map has been added to your Webmaster account.

And thats it! Nicely Done Pro!!!

Pointing your domain to our servers

By RealCove
Feb 25, 2013

You are welcome to use domains not registered with RealCove and it is actually pretty easy to do.  The nice thing is that you don't have to change up your email, or other settings that you may have done with your domain, because at RealCove one thing is clear, we don't do email (anything more than an email forward, but we can point you to good services).

So here is what you need to do.  Point your A RECORD to 204.42.130.60.

That wasn't so bad was it?

If you are still confused, we recommend that you just simply call your domain registrar and ask them for help doing this.  Most reputable registrars will happily do this for you.

But, because we are nice, here is how you do it (as of this date, Feb 25, 2013) with the most popular registar, GoDaddy.

1. Go to godaddy.com and log in at the top right corner.

2.  Go to All Products > Domains > Domain Management

3. Click on the URL name of your domain you want to edit from the list of domains you have registered (often just one domain is there)

4.  Near the bottom middle is a section called DNS Manager, click the 'Launch' button.

5.  Near the top of the page you will see a section called A (Host) and below that grid that looks like this: Click on the series of numbers under the 'Points to' column and it will allow you to edit it.

6. Paste in this IP address 204.42.130.60 in its place and click out of the editable field.

7. Click 'Save Zone File' in the top right corner.

After that your site should be live within an hour (you can speed that up by editing the column under 'TTL' (or time to live) but what is your hurry?)

 

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