Support

Check out our tutorials, as they will answer most of your questions, or fill out the form to the left and we'll get back to you as soon as is humanly possible.  Our regular support hours are 8:30am to 5:30pm Monday through Friday.  However, we always are monitoring our system and have support on call, and respond to (true) emergencies.  No, we don't consider you forgetting to update your site 5 minutes before it is supposed to go live our emergency, but we love you still.

Below is our support blog where we talk about common questions that we get asked and where we talk about new functionality as it becomes available.

 

 

 

Support Blog!

How To Create Anchors Within Your Site

By RealCove
Apr 15, 2013

Below is a video tutorial of how to create anchors within text boxes of your site, and also how to create anchors from one page to another...

How to post to your blog from your phone

By RealCove
Mar 12, 2013

20130312-142545.jpg So check this out. I am publishing a photo and presumably could do video I just took from my phone to my integrated Wordpress blog.

Wordpress has made a pretty slick app for the iPhone and presumably for the android phones.

Download the app and set it up for a hosted Wordpress site. Make sure you put in the correct URL, which for you would be http://blogs.realcove.com/yourblognamehere . You can find the name to your hidden blog by clicking the Visit Site link on the dropdown under your blog name on the top right. Then enter your username and password and voila.

Once the app is on your phone you can create new posts, upload silly videos and do other important bloggy type stuff.

My thumbs are tired from typing on my phone, so you are going to have to work the rest out while I claim workers comp for nerve damage.

Also all spelling and grammatical errors and typos are purely the fault of my phone and the cursed autocorrect.

It would appear that there is some formatting wonkiness that Wordpress still needs to work out, but a nice feature in a pinch.

Yeah, my thumbs really hurt now.

Ow.

How To Add a Youtube Video to Your Site

By RealCove
Mar 07, 2013

If your having trouble viewing the above video please click here http://www.youtube.com/watch?v=ytsKWqbIqXI&feature=youtu.be

Photo editing and making your site better!

By RealCove
Mar 01, 2013

One of the biggest questions that our clients have after their site is live is "Whats the best way from me to edit my photos to add into the site?" They know that making sure they are "web ready" images is very important, but they aren't sure how to do the editing, or what program to use. Now, we've all heard of programs like Photoshop that can do that for you, but who has hundreds of dollars to spend on a program, or hours to spend learning how to use the program?! So, we've found this awesome website that does almost everything Photoshop can, and get this... FOR FREE!!!!  The site is http://pixlr.com/editor/  and it does almost everything Photoshop can! The cropping tool is great, because you can set the exact dimensions you need for your site images. Then, when you save the image, they will automatically save to 72 resolution (which is what you need for the site).

We hope this little tip will help, but like always, if you have any questions about this just let us know!

support@realcove.com

Adding Google Analytics to Your Website

By RealCove
Mar 01, 2013

Below is a quick video tutorials of how to add Google Analytics to your Realcove website. Its super easy to do and will become a great asset to building and growing your site and your business!

Click here to watch the Video

How to add a YouTube video to your blog

By RealCove
Mar 01, 2013

We've been asked in the past what is the best way to add in a youtube.com video to your blog, and also adding it in correctly so that it pulls into your site correcty too. Well, its super easy to do and below are the instructions....

1. All you have to do (rather than using the red play button up above) is just click at the bottom of the text of your post (or wherever you would like the video to go)

2. Then just put in the "code/link" like this -   [youtube=http://www...........yourlinkhere]

3. Then when you have new links to put in just replace the http stuff.

Adding or Editing a Header or Footer to your site

By RealCove
Mar 01, 2013

So, way back in the olden days at RealCove you really didn't have a lot of options when it came to headers or footers.  You could add a photo, and maybe a few lines of text, but that was it.  No weather icon, no links to facebook, no dancing macaroni... nothing.   But then we evolved past that, and made it so you can customize your header and footer to do whatever fool thing you want it to do.  Here is how:

When in the website builder, go to the 'Standalone Pages' tab and then add either a page named 'Header' or 'Footer' depending on what you want to add.  Then go to that page you just created, and start adding apps to that page.  As the site refreshes you'll note that what you've added to that page will also show up in the footer (if that is what you are editing) like so:

Please note that your header and footer will appear on each page of your site, so this is stuff, like a site map, or a masthead that you'll want throughout your site.

 

Want to open something on your site but not have your visitor leave?

By RealCove
Mar 01, 2013

Sometimes you want to link to something to your site, but you don't want people to leave your site and you have a few options in the RealCove website builder.  One is to use the 'Frame around another site' app, which adds an iframe window to your site.  However, this is often not optimal for a variety of usability and formatting issues.

That is why we have given you a option that goes under a number of different names in 'tha biz.'  Modal windows, lightbox windows, colorbox windows.  Here at RealCove we call them colorbox windows.  What this does is open a little embedded popup window over the top of your site, but keeps them within your site, like so:

The way to do this is to add a link in the 'Text and Image Editor' app, by highlighting the text you want to link and clicking the ever-intuitive 'link' app.  Add the link of the site you want to go to and then click on the 'advanced' tab and add 'iframe_window' (with no quotation marks) in the 'Stylesheet Classes' field, like so.

Click 'OK' and 'Save' and it will now pop a window that is 95% the height and width of your screen.  Pretty handy, eh?

Now, you may want to specify the width and height of the window and this can be done too.  However, it does get a little tricky, so make sure you are comfortable doing this first.

How you do this, is open the text and image editor app, click on the 'Source' button in the top left which will show you the HTML code of that particular app.  Read through the gibberish until you find your link, and then add within the <a href= tag, cb_width="yourwidthhere" and cb_height="yourheighthere" with you putting in the dimensions in percentages (%) or pixels  (px) or whatever web measurement you want to use.  Here is an example of what it would look like:

I've highlighted the code, but you'll notice your iframe_window class is also in there.  So in this example, the code would look like this:

<a href="http://yoursiteyouarelinkingtoo.com" class="iframe_window" cb_width="500px" cb_height="400px"> Your link name here </a>

Hope that sufficiently scares you off.  If you need help with this feel free to contact our support and they can do it for you, or walk you through it.

Adding a Favicon to your site

By RealCove
Mar 01, 2013

Don't you love it when nerds name something?  I think of that each time I hear the term favicon or emoticons.  So you may be wondering what a favicon is?  It is the little icon that appears in the tab of the page your are on.  Here is a screen grab.

That little blue gear is a favicon, and helps make it easier to identify your site amidst a sea of 100 tabs.

To do this, we recommend that you create a gif or png that is 128 x 128 pixels, and save it with the name of 'favicon.ico'.  Yup, that is right, not .gif, or .png... .ico.

Then when you are in the site builder, go to the 'Assets' tab, select the 'Images' folder and upload your favicon.ico into there.

That is it!  After that your new favicon will be there to impress the world, nerd or non-nerd alike.

Designing CSS for IE & mobile devices

By RealCove
Feb 27, 2013

Ever built a site that looked and worked amazingly in Chrome and Firefox only to open it in IE or a mobile device and see the whole thing blow up.

We feel your frustration, that is why we enhanced the HTML to show specific information about your browser environment to help you elegantly deal with fallout from the browser war.

If you look at your site source code you'll see that we've embedded very descriptive classes into the HTML tag.  You'll see classes like; ie9 and w-1900 just to name a few.  Each of these classes represent detail about your browser, it's dimensions, what it supports etc.  This allows you to design your CSS with browser and device specific definitions that is clean and won't conflict with different browser types.

For example, if you wanted to set a different body width for IE users simply create a css definition like so:

html.ie body {

width:400px;

}

We hope you find this feature as helpful as we have.  Consider it a nice little bonus because it's been so nice working with you.

Dock a widget to the edge of the screen.

By RealCove
Feb 26, 2013

Ever wanted to add a widget to the edge of your screen and make it collapsible?   It's a neat new feature we've added to our widgets.

This is a sample of how a "Docked Widget" would look:

Changing your widget to a docked widget is easy, just open your widget settings and pick which edge you want to dock your widget to.

If you do not see the option "Dock App To Edge" send us a quick email, we'll add it for you.  Most widgets already have this feature but we're happy to add it to other apps.

 

 

 

 

 

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